Review Request App for Local Businesses

The request is the product

Nearly every business that wants more reviews already knows it should ask. The gap is between knowing and doing it on a busy Saturday. A request app closes that gap by making the ask a three-tap job that belongs to whoever closes the sale.

Because the request goes out from the counter, it carries the thing an email campaign cannot: the customer still remembers who served them.

SMS and WhatsApp, not email

Customers in India open text messages and WhatsApp within minutes, and marketing email mostly goes unread. LocalFirst sends on both channels, and the two are counted separately so you can see which one your customers respond to.

• SMS goes to every phone, including customers who do not use WhatsApp.
• WhatsApp is where the link is easiest to tap, and the message can carry your business name.
• The message costs for the requests in your plan are included, not billed per message afterwards.

When to send the request

1. 1

   Right after the service

   The haircut is done, the car is collected, the treatment is finished. This is when people say yes.

2. 2

   Before they leave, not later that night

   A request sent hours later competes with everything else in their day.

3. 3

   Every customer, the same way

   Asking only the people you expect to be happy is review gating, which Google prohibits. Ask everyone and reply to whatever comes back.

A customer review app your staff will actually use

• One screen, one button: nothing to configure per customer.
• The message is already written, so nobody composes anything at the counter.
• Already-asked customers are marked, so nobody is pestered twice.
• Works on the staff phone that is already at the desk.