Delete your LocalFirst account

How to delete the account you created in the LocalFirst app (Localfirst Reviews App on Google Play and the App Store), and what happens to your data when you do.

Delete your account in the app

The quickest way. It takes effect immediately and needs nothing from us.

  1. 1Open the LocalFirst app and log in as the business owner.
  2. 2Tap the menu (three lines, top left) and choose Settings.
  3. 3Tap Delete Account, then confirm.
  4. 4You are signed out and the account is gone. The same mobile number can sign up again later as a new account.

Have an active subscription? Cancel it first from the Premium tab, otherwise the app will ask you to. Deleting the account does not stop an automatic payment mandate on its own.

Request deletion by email

If you no longer have the app, or you want only some of your data removed (for example one customer's phone number), write to [email protected] from any address and include:

  • the mobile number registered on the account (we confirm the request with a one-time code sent to it);
  • whether you want the whole account deleted or specific records only.

Requests are completed within 7 days of confirming the code, and we reply when it is done.

What is deleted

Everything tied to the account, across every location it owns:

  • Your business profile: name, email address, mobile number and login details.
  • Every location, with its address, opening details and connected Google Business and Instagram links.
  • All customer records you added, including their phone numbers, names and visit history.
  • All review requests and Instagram follow requests, and the short links sent with them.
  • Staff accounts you invited, and their access.
  • Push notification registrations, reminders, referral and loyalty records.

What is kept, and for how long

  • Subscription payment records (invoices and transaction entries). Indian tax and accounting law requires us to keep these for up to 8 years. They are marked as belonging to a deleted account and cannot be used to log in or to contact you.
  • Messages already delivered to your customers' phones are theirs; we cannot recall an SMS or WhatsApp message that has been sent.
  • Nothing else is retained. Deletion is permanent and cannot be undone.

Questions before you delete?

Read the privacy policy or write to [email protected].

Email support