Google Review Request Software
Review request software is what keeps the asking going when the week gets busy: it sends the link, records who received it, and shows you what came back, per branch and per channel.
25 free Google review requests get added to your first month's plan
What review collection software has to get right in India
- SMS that actually arrives: commercial SMS in India goes through DLT-registered senders and templates, so the software has to handle that rather than leave it to you.
- WhatsApp as a first-class channel, not an add-on.
- Rupee pricing, with the message cost for your plan’s requests included.
- One record per customer, so nobody is asked twice.
- Branch-level separation, so the review lands on the right Google listing.
Collecting reviews without breaking Google’s rules
Some review products sell a "feedback funnel": ask the customer how it went, send the pleased ones to Google and route the unhappy ones to a private form. Google’s policy prohibits selectively soliciting positive reviews, and profiles that do it risk having reviews removed.
LocalFirst sends the same request to everyone. Negative reviews are handled the way they should be: by replying to them in public and fixing what went wrong.
What you can see afterwards
- How many requests went out, per branch and per staff phone.
- Which channel a customer opened: SMS and WhatsApp links are tracked separately.
- Which customers have already been asked, so reminders skip them.
- Your allowance for the month, so there are no surprise message bills.
Requests at the counter, not campaigns from a laptop
Enterprise review platforms are built for a marketing team sending campaigns to a list. Most Indian local businesses do not have a list, and do not have a marketing team. The request that works is the one sent while the customer is still at the counter, from the phone already in someone’s hand.
Common questions
Do I need a computer to use it?
No. The whole workflow is on a phone. There is a web portal if you want to look at numbers on a bigger screen, but nothing requires it.
Can I upload a list of past customers?
Requests are designed to be sent at the moment of service, which is what gets responses. Sending an old list in bulk is both less effective and harder to keep within Google’s and the SMS rules.
Are SMS costs extra?
No. The requests included in your monthly plan include the message that sends them.
Does it work for more than one location?
Yes. Each location has its own Google listing and its own record of who was asked.
Keep the requests going out every week
Send by SMS and WhatsApp, keep one record per customer, and see what came back.