Question 1

How do I get started with LocalFirst?

Accepted Answer

Sign up, choose a plan for your location and pay for the first month. Download the mobile app, complete the quick onboarding process, and you can start sending review requests within minutes.

Question 2

Do I need any technical knowledge?

Accepted Answer

Not at all! LocalFirst is designed to be incredibly simple. If you can send a text message, you can use LocalFirst. The entire process is just 3 taps.

Question 3

How long does setup take?

Accepted Answer

Setup takes less than 5 minutes. You just need to add your business information and connect your Google/Facebook/Instagram business profiles.

Question 4

Which review platforms do you support?

Accepted Answer

We support Google Reviews, Facebook Reviews, and Instagram follows. We also have a referral system to help you get more customers through word-of-mouth.

Question 5

Can I customize the SMS messages?

Accepted Answer

Yes! You can customize your message templates for each platform. Add your personal touch while keeping the process simple.

Question 6

How does the customer tracking work?

Accepted Answer

Our system automatically tracks customer visit history, shows when they last received a request, and prevents you from sending duplicate requests too frequently.

Question 7

What analytics do I get?

Accepted Answer

You get real-time analytics showing your overall rating, total reviews, rating growth over time, review distribution, and detailed charts tracking your reputation growth.

Question 8

Are SMS charges included in my subscription?

Accepted Answer

Yes. Every review request in your plan includes the SMS that sends it. There are no per-message charges on top of your subscription.

Question 9

What if my customer doesn't have SMS?

Accepted Answer

SMS works on all mobile phones worldwide. However, customers need to click the link which requires internet access.

Question 10

Can I send requests internationally?

Accepted Answer

Yes, LocalFirst supports international SMS delivery to most countries.

Question 11

How does the direct link work?

Accepted Answer

When you send a review request, we generate a direct link that opens the specific review page for your business. Customers don't need to search - they just click and they're ready to review.

Question 12

Does this work for Instagram follows too?

Accepted Answer

Yes! The Instagram follow request sends a link that opens your Instagram business profile directly, with the follow button ready to tap.

Question 13

What happens if a customer leaves a negative review?

Accepted Answer

While we can't prevent negative reviews, we recommend addressing them professionally and promptly. Our system helps you get more positive reviews to balance your overall rating.

Question 14

How much does LocalFirst cost?

Accepted Answer

LocalFirst offers tiered monthly plans starting from ₹499/month in India and from $49/month internationally, billed monthly per location.

Question 15

Can I cancel anytime?

Accepted Answer

Yes! Cancel with one click from your dashboard. No contracts, no penalties, no questions asked.

Question 16

Do you offer refunds?

Accepted Answer

Yes, we offer a 30-day money-back guarantee. If you're not satisfied, contact us for a full refund.

Question 17

Can I upgrade or downgrade my plan?

Accepted Answer

Currently we offer one comprehensive plan with everything included. We're working on additional plans for larger businesses.

Question 18

Is my customer data secure?

Accepted Answer

Absolutely. We use industry-standard encryption and never share your customer data with third parties. We're fully compliant with data protection regulations.

Question 19

What if I have multiple locations?

Accepted Answer

Our system supports multi-location businesses. You can manage review requests for all your locations from one dashboard.

Question 20

Do you have a mobile app?

Accepted Answer

Yes! LocalFirst is primarily a mobile app, designed for business owners to send requests on-the-go right after serving customers.

Question 21

How do I get support?

Accepted Answer

We offer email support to all customers. Reach out through our contact page or email support@localfirst.co.in and we'll respond within 24 hours.

Frequently Asked Questions

Getting Started

Features & Functionality

SMS & Messaging

Reviews & Instagram

Billing & Account

Technical & Support

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